99bom Frequently Asked Questions

Registering on 99bom is quick and straightforward. Click the 99bom Login link in the navigation menu and select the registration option. You'll need to provide a valid email address, a mobile number, a username, and a secure password. You must confirm that you are at least 21 years old — this is a strict requirement under Philippine gaming regulations. Once your basic details are submitted, you'll receive a verification code via SMS or email to activate your account. After activation, you can complete your KYC (Know Your Customer) verification to unlock full deposit and withdrawal capabilities.

KYC (Know Your Customer) verification is a mandatory requirement for all licensed online gaming platforms in the Philippines. It serves two main purposes: confirming that you are who you say you are, and verifying that you are at least 21 years of age as required by PAGCOR regulations. To complete KYC on 99bom, you'll need to upload a clear photo of a valid government-issued ID — such as a Philippine passport, SSS ID, UMID, PhilSys National ID, or driver's license — along with a selfie for facial verification. KYC is typically processed within 24–48 hours. Until KYC is complete, withdrawal limits may apply.

No worries — it happens to everyone. Go to the 99bom Login page and click "Forgot Password." Enter the email address associated with your account, and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email in your inbox, check your spam or junk folder. If you're still having trouble, contact our support team at [email protected] and we'll help you regain access securely.

No. Each player is permitted to hold only one 99bom account. Creating multiple accounts — whether under the same name, different names, or using different devices — is a violation of our Terms and Conditions. If duplicate accounts are detected, all associated accounts may be suspended and any bonuses or winnings forfeited. If you believe your account has been compromised or you've accidentally created a duplicate, contact support immediately so we can resolve the situation.

You can request account closure at any time by contacting our support team at [email protected]. Before closing, make sure to withdraw any remaining balance. Please note that due to Philippine regulatory requirements (AMLA and PAGCOR), we are required to retain certain account records for up to 5–7 years after closure. If you're closing your account due to gambling concerns, we strongly encourage you to consider our self-exclusion option instead — visit our Responsible Gaming page for more information.

99bom supports a wide range of payment methods popular with Filipino players. You can deposit using GCash, PayMaya (Maya), BPI Online, BDO Online Banking, Metrobank, and other major Philippine e-wallets and bank transfer options. All deposits are processed in Philippine Peso (PHP / ₱). To deposit, log in to your account, go to the Cashier section, select your preferred method, enter the amount, and follow the on-screen instructions. Most deposits are credited instantly or within a few minutes.

The minimum deposit amount on 99bom varies by payment method, but is generally set at ₱100 for most e-wallet options like GCash and PayMaya. Bank transfer minimums may be slightly higher depending on the bank's own transaction limits. There is no maximum deposit limit set by 99bom, though your bank or e-wallet provider may impose their own daily transaction caps. For the most current deposit limits by payment method, check the Cashier section of your 99bom account.

Most deposits on 99bom are credited instantly. However, bank transfers can occasionally take 15–30 minutes during peak hours or if there are delays on the bank's end. If your deposit hasn't appeared after 30 minutes, first check your GCash or bank app to confirm the transaction went through on your side. If the funds left your account but haven't appeared in your 99bom balance, contact our support team at [email protected] with your transaction reference number, the amount, and the time of the transaction. We'll trace it and resolve it as quickly as possible.

Yes. 99bom uses industry-standard SSL encryption to protect all financial transactions and personal data. Your payment details are never stored directly on our servers — all transactions are processed through secure, certified payment gateways. We also use two-factor authentication (2FA) to protect your account from unauthorized access. We strongly recommend enabling 2FA in your account security settings and never sharing your login credentials with anyone.

To withdraw from 99bom, log in to your account and navigate to the Cashier section, then select Withdraw. Choose your preferred withdrawal method — GCash, PayMaya, BPI, BDO, or Metrobank — enter the amount you wish to withdraw, and confirm the request. Make sure your KYC verification is complete before requesting a withdrawal, as unverified accounts may have withdrawal restrictions. Withdrawals are typically processed within 1–3 business days, though many are completed much faster.

The minimum withdrawal amount on 99bom is generally ₱200 for e-wallet methods such as GCash and PayMaya. For bank transfers to BPI, BDO, or Metrobank, the minimum may be higher due to bank processing requirements. There is no fee charged by 99bom for standard withdrawals, though your bank or e-wallet provider may apply their own transaction fees. For the latest withdrawal limits and any applicable fees, check the Cashier section of your account or contact our support team.

Withdrawal delays can happen for a few reasons. The most common is that your KYC verification is still pending — withdrawals are held until identity verification is complete. Other reasons include a pending bonus wagering requirement that hasn't been met yet, a security review triggered by unusual account activity, or simply high processing volumes during peak periods like weekends and Philippine holidays. If your withdrawal has been pending for more than 3 business days, contact support at [email protected] with your withdrawal reference number and we'll look into it right away.

99bom offers a diverse lineup of games designed for Filipino players. Our flagship game is Sic Bo — the classic three-dice game that's hugely popular across the Philippines. Beyond that, you can enjoy Bingo, Slots, Money Coming, and Fortune Snake. The full game library is accessible through the 99bom Casino section. New games are added regularly, so there's always something fresh to try. All games use certified random number generators (RNG) to ensure fair and unbiased outcomes.

Absolutely. All games on 99bom use certified Random Number Generator (RNG) technology, which ensures that every outcome — every dice roll, every card draw, every spin — is completely random and independent of previous results. Our RNG systems are regularly audited by independent third-party testing agencies to verify their integrity. This means no game can be manipulated by 99bom or by players, and every participant has a fair and equal chance of winning based on the game's published odds.

Yes — 99bom is fully optimized for mobile play. Whether you're using an Android or iOS device, you can access the full 99bom game library directly through your mobile browser without needing to download a separate app. The mobile experience is smooth and responsive, designed to work well even on slower mobile data connections common in areas outside Metro Manila. Simply open your browser, go to 99bom.net, log in, and start playing — it's that easy.

Bet limits vary by game and bet type. For Sic Bo, minimum bets typically start at ₱10 per round, making it accessible for casual players. Slot games may have minimum bets as low as ₱1 per spin. Maximum bets depend on the specific game and your account tier — higher-tier verified accounts generally have access to higher bet limits. Full bet limit details are displayed within each game before you place your first wager. If you'd like to know the limits for a specific game, our support team can provide the current figures.

Yes, 99bom offers welcome promotions for newly registered players. Bonus details, eligibility requirements, and promotional terms are updated regularly and displayed in the Promotions section of your account after registration. To qualify for a welcome bonus, you typically need to complete KYC verification and make your first qualifying deposit. Always read the full terms of any promotion before opting in — pay particular attention to wagering requirements, game restrictions, and expiry dates.

Wagering requirements (also called rollover requirements) specify how many times you need to wager your bonus amount before the bonus funds can be converted to withdrawable cash. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before you can withdraw the bonus winnings. Different games may contribute differently toward clearing wagering requirements — slots typically contribute 100%, while table games like Sic Bo may contribute a lower percentage. Always check the specific terms of each promotion for the exact contribution rates and any excluded games.

Bonuses on 99bom have an expiry date — if the wagering requirements are not completed within the specified timeframe, the bonus and any associated winnings are automatically removed from your account. This is standard practice across all online gaming platforms. Other reasons a bonus might be removed include: violation of the bonus terms (such as using a bonus on an excluded game), detection of duplicate accounts, or a chargeback on a deposit. If you believe your bonus was removed in error, contact support at [email protected] with your account details and we'll review the case.

99bom takes responsible gaming seriously. You can activate a cool-off period (24 hours to 30 days) directly from your Account Settings under the Responsible Gaming section. For longer self-exclusion (6 months to permanent), contact our support team at [email protected] and we will process your request immediately — no questions asked. During any exclusion period, your account will be locked and you will not receive any marketing communications from us. For more information on all available tools, visit our Responsible Gaming page.

Yes. 99bom provides deposit limits, loss limits, and session time limits that you can set directly from your account dashboard. Deposit limits cap how much you can add to your account per day, week, or month. Loss limits stop you from betting once you've reached a defined loss threshold within a period. Reducing a limit takes effect immediately. Increasing a limit requires a 7-day cooling-off period — this is intentional, to prevent impulsive decisions during a losing streak. We strongly encourage all players to set these limits as part of a healthy gaming routine.

The minimum age to play on 99bom is 21 years old. This is a strict legal requirement under Philippine gaming regulations. All players must confirm their age during registration, and KYC verification requires a valid government-issued ID to confirm this. Any account found to belong to a player under 21 will be immediately suspended, all funds frozen, and the matter reported to the appropriate authorities. If you are a parent or guardian and suspect a minor has accessed 99bom, please contact us immediately at [email protected].

If you or someone you know is struggling with problem gambling, help is available. PAGCOR (Philippine Amusement and Gaming Corporation) provides responsible gaming resources and can be contacted through their official government channels. The National Council on Problem Gambling (NCPG) also offers confidential counseling referrals across the Philippines, including Metro Manila, Cebu, and Davao. Additionally, 99bom's own support team is available 24/7 at [email protected] to help you activate account restrictions or connect you with professional support. You are never alone — reaching out is always the right move. Visit our Responsible Gaming page for a full list of tools and resources.